Can pilgrims upload their passports from a phone?

Yes — that is the point of a client portal. On Tirhali a pilgrim opens the agency's portal on their phone, sees the document request and photographs the passport; staff review and approve it in the dashboard.

Does the software work fully in Arabic?

It should, including right-to-left PDFs, WhatsApp messages and the portal. Tirhali is bilingual end to end; each pilgrim can be set to Arabic or English independently.

Can I reuse this year's program next season?

With templates, yes. Save the program once, then create next season's trips from it with new dates and travelers. Tirhali also lets you publish templates on your landing page as sellable packages.

Can I track who has not paid in full?

A travel platform should show the outstanding balance per invoice and per client and remind them automatically. Tirhali does both and lists open receivables in its reports.

Software checklist for Hajj and Umrah travel agencies

What Hajj and Umrah agencies should demand from their software: group and family management, document collection at scale, Arabic programs and reminders, installment payments, in-trip communication and post-season reporting.

Updated September 22, 2026

The unique load of a pilgrimage season

Hajj and Umrah operations compress a year's worth of work into a few weeks: hundreds of pilgrims, mostly travelling as families or groups, each with a passport, a visa, health requirements and a payment plan — all against fixed dates that cannot move. Generic travel software copes with one family at a time; a pilgrimage agency needs tools that work at group scale in Arabic.

Families and groups

Pilgrims rarely travel alone. Your software must link family members under one account holder for payments and communication, while keeping each pilgrim's documents and details separate for visa processing and room lists. It should also let you build one program once and attach many travelers to it.

Documents at scale

Collecting hundreds of passports and photos through WhatsApp is the single biggest time sink in a season. The right tool lets you send each pilgrim a document request with a due date, lets them photograph and upload from their phone, marks what is missing or rejected, and alerts you to passports that expire within the validity window required for the visa.

The program, in Arabic, on every phone

Pilgrims want to know the day-by-day plan: departure, Makkah and Madinah schedule, hotel names, ziyarat, and return. Publish it once as a clean Arabic (and English) PDF and as a live page in a portal on their phone, with a countdown and automatic reminders before departure — so the same question is not answered two hundred times.

Installments, receipts and balances

Pilgrimage packages are paid in installments, often by different family members and sometimes from abroad in another currency. You need a receipt for every payment, a live balance per family, reminders before the final due date, and a clear list of who is not fully paid a week before departure.

Communication during the trip

Once the group is in the Kingdom, questions move from paperwork to logistics: bus times, hotel changes, a lost bag. A shared team inbox where any coordinator can answer, and a status that tells the system the group is "travelling" so notifications adapt, keep the operation calm.

After the season

The weeks after return are when you learn the most: ask every pilgrim for a rating, compare revenue with hotel, transport and visa costs per group, and save the programs that worked as templates for next year. Agencies that do this sell next season's packages to last season's pilgrims before marketing to anyone else.

Season-readiness checklist

Confirm each of these before the season opens.

Family and group linking with a single payer
Document requests with due dates and phone-camera upload
Passport-expiry alerts against trip dates
Arabic program PDF and portal view with countdown
Installments, receipts per payment and multi-currency
Automatic WhatsApp reminders before departure and payment deadlines
Shared team inbox for in-trip questions
Profit per group and review collection after return

Frequently asked questions

Can pilgrims upload their passports from a phone?: Yes — that is the point of a client portal. On Tirhali a pilgrim opens the agency's portal on their phone, sees the document request and photographs the passport; staff review and approve it in the dashboard.
Does the software work fully in Arabic?: It should, including right-to-left PDFs, WhatsApp messages and the portal. Tirhali is bilingual end to end; each pilgrim can be set to Arabic or English independently.
Can I reuse this year's program next season?: With templates, yes. Save the program once, then create next season's trips from it with new dates and travelers. Tirhali also lets you publish templates on your landing page as sellable packages.
Can I track who has not paid in full?: A travel platform should show the outstanding balance per invoice and per client and remind them automatically. Tirhali does both and lists open receivables in its reports.